Executivos comentan a relevancia da robótica para 0 cenário do atendimiento ao cuente. From Anuario Brasilerio
Volume, Variedade, Veracidade e Valor - ou seja. para que a estratégia seja realmente efetiva, todas essas características devem estar presentes. Pensando em atendimento ao cliente e relacionamento, a ferramenta traz beneficios incontestáveis: se a inteligencia da empresa for assertiva. a personalizacáo será perfeita. gerando a melhor experiencia possível. From Anuario Brasilerio
O que o relacionamento com clientes pode aprender com os novos negocios baseados em mobilidade e na internet? Encontramos as respostas conversando com alguns empreendedores nativos digitais. From Anuario Brasilerio
More shoppers—especially Millennials—want higher engagement before buying stuff. From Bloomberg Businessweek
The big question: can millennials take up the shopping slacke as boomers age? From Bloomberg Businessweek
In this report we look at the rapid way the industry has accelerated in recent years and how these changes have impacted upon customer experience strategies across the globe.
New technology proves to be first of its kind in the way it challenges conventions by using telematics technology and data analytics for evidence-based and proactive training. From Singapore Business
Singapore's sagging IPO market gets a big lift. From Singapore Business
If you were expecting I Singapore banks to shake -1L in their boots after the Shockwave of Brexit - the United Kingdom's vote to leave the European Union - then you may be overestimating its negative impact. Analysts recognise that Singapore banks will likely feel a pinch, but nothing too painful. From Singapore Business
Singapore is currently facing a divergence in retailers' fortunes, with F&B players keen to expand into the local market while fashion brands do away with brick-and-mortar stores. From Singapore Business
Mobilité et sans-contact entrent petit à petit dans notre vie quotidienne, mais avec eux les écrans connectés, les robots et autres formes de paiement dont beaucoup restent certainement encore à inventer. From Points de Vente
C'est à travers un jeu de rôle qu'OpinionWay a choisi d'analyser le point de vue des Français sur le personnel en magasin. Une façon de mieux cerner les attentes clients et les améliorations à apporter aux points de vente. From Points de Vente