Paul Skeleton, mobile editor, M-retailing, investigates the mobile Christmas experience. With 60% of sales now coming through smartphones, according to the latest study by eMarketer, gearing up for a mobile Christmas is more important than ever. And this has two major facets that must work in harmony with each other - pure mobile commerce and mobile in-store. From Internet Retailing
How can personalisation help during the busy peak trading period when loyal customers are buying outside of their usual purchasing patterns and new shoppers continue to browse? Emma Herrod investigates. From Internet Retailing
House of Fraser is replatforming and undergoing a transformation, redefining its customer and itself. David Walmsley, Chief Customer Officer, House of Fraser, spoke to Emma Herrod about the department store's new vision. From Internet Retailing
Leveraging the cloud and mobile apps, c-store retailers can offer mobile payment options faster and easier than ever before as consumer adoption grows. From Conference Store News
Roy Strasburger and his team transform once-failing small operators into success stories. From Conference Store News
In the retail world, customer convenience and speedy service are high priorities, contributing to growing sales and profits. In the criminal world, however, those attributes are vulnerabilities that can easily be exploited by sophisticated fraudsters, particularly when it comes to swindling loyal customers by using automated attacks to troll through trusted retail sites to find and steal gift cards with unused balances. From Stores
Vehicles crash into stores 60 times daily in the United States, according to the Storefront Safety Council, causing some 500 fatalities and massive property damage. The cost of these incidents to the insurance industry has been indicated at hundreds of millions of dollars per year — and the cost is rising.
How retailers can avoid a crash course in storefront safety. From Stores
Customized clothing often means high costs and long waits. But eShakti, an online seller of women's clothing, has come up with a business model that lets shoppers purchase customized dresses that sell for between $50 and $100 with waits of only 10 to 14 days. From Stores
That sums up the picture presented by the 2017 edition of STORES Magazine's Hot 100 Retailers. There is a distinct lack of big-box general merchandise retailers on the chart, while there are plenty of businesses that exhibit differentiation in the marketplace, innovative merchandising and an appropriate value proposition for the intended customer base. From Stores
Today's retailer may feel trapped in an epic movie, searching for the Holy Grail — an idea that rewards its finder with a combination of great-and-growing profits and rabidly loyal customers. If so, consider personalized pricing a major clue. From Stores
Change might be the only constant in life, and that certainly is true when it comes to the grocery industry. There is more square footage in grocery retail than ever before, the number of available products is increasing, competition for shelf space is keen, profits are consistently pressured and stores are looking for ways to increase market share. From Stores
Devlyn Optical appeared to have everything going for it. With stores in Mexico, Guatemala, El Salvador and the southwestern United States, the family-owned business had a firm niche and excellent brand recognition among Hispanic eyewear consumers. However, Andrew Devlyn was uneasy. From Stores